VoiceLogic: auto dialer

Auto Dialer: The Secret to Boosting Your Call Center’s Productivity!

Customer service agent adjusting her headset microphone while looking at charts on her laptop.

Auto dialer —or automatic dialer— refers to one of the most efficient methods of outbound calling for a call center. An auto dialer is computer hardware, that is driven by software, to automatically dial a list of telephone numbers stored inside an electronic file. The requisite electronic file can be a spreadsheet, a text file or […]

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