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Voicelogic’s Non-Profit Fundraising department was founded on the desire to provide organizations with a vendor they can rely on as a true partner in the work and trusted to deliver the highest quality messaging to their donors.
Through our multi-channel platform, we utilize phone, email, text messaging and voice broadcasting services to create an integrated donor contact solution that maximizes conversion rates, donor experience and revenue.
As technology continues to change how we communicate, we understand that creating a positive and informative experience with supporters is as vital to an organization’s goals as obtaining a donation. Experience is integral to Stewardship – and this is what drives us on every interaction.
Animal Welfare
Environment
Health and Hospital
Social Services
International Aid
Education
Arts & Culture
Monthly Giving Specialists
Monthly giving programs continue to provide the best source of continuous and sustained income for organizations and are a key vehicle for moving supporters through the donor life-cycle.
Through compelling and direct communication, we can help create lasting relationships with your donors that are essential for long-term growth.
At Voicelogic, we are specialists in executing Outbound Monthly Donation appeals and converting donors to this important way of giving.
Text & Email Integration
Voicelogic provides the ability to integrate Email and Text messaging services (SMS & MMS) into your fundraising campaigns to offer multi-channel communication options to your donors.
Voice Broadcasting
Voicelogic is an industry leader in providing standard and Ringless (Direct to Voicemail) Voice Broadcasting services, enabling clients to send a pre-recorded message to donors over the phone.
Inbound Call Center Support
Voicelogic provides inbound call center and donor services support required to meet our client’s needs including:
Mail Fulfillment
Voicelogic offers per-unit pricing based on volume and complexity.
Industry Experience
Located at 334 Munster Ave. in Toronto Ontario since 1995, Voicelogic is a recognized Canadian provider of Marketing Communications and Contact Center services for businesses and charitable organizations across North America.
Our dedicated Non-Profit Tele-Fundraising division was launched in October 2018, with over 35 years of combined Non-Profit Contact Center and management experience working for many of the largest charitable organizations in Canada.
Reputation
Since Inception, the nonprofit division, has developed a reputation for consistently delivering superior program quality and results.
Commitment to Stewardship
Our approach to Tele-fundraising is designed to be donor-centric in every way – prioritizing donor experience and infusing stewardship into all elements of the fundraising call.
This continued focus on stewardship and donor experience creates more committed donors – translating into lower attrition and higher Life Time Value (LTV).
People & Culture
Voicelogic managers and fundraisers are chosen for their skills, attitude and dedication to our values and those of the organizations we represent.
By investing heavily in staff development, our advanced training methods and unique fundraising culture have created a motivating and collaborative environment for our staff that translates into superior call quality and results, low turn-over and high employee satisfaction.
Data Segmentation & Analytics
Understanding giving behavior starts with the numbers. At Voicelogic we provide organizations strategic direction by constantly tracking and evaluating the drivers of campaign performance that affect lead targeting, scripting and list segmentation.
Creative Development
Voicelogic’s creative team works with our clients to develop customized, compelling scripting and messaging across all channels in order to optimize donor conversion and achieve industry leading response rates to enable your mission.
Messaging is designed to reflect our client’s values and apply best practices to ensure presentations are conversational and relational – never transactional.
Reporting & Communications
Voicelogic applies a Project Management framework to our reporting and daily processes to provide complete visibility on all aspects of your Tele-fundraising program.
We develop comprehensive campaign workflows and dashboards that allow us to adapt to real-time challenges and make informed changes to programs quickly and efficiently.
Campaign Summary Insights
Upon completion of all programs, we provide detailed campaign summary reporting and analysis – identifying segment opportunities, learning’s and recommendations to inform future programs.
Data Security & Compliance
Voicelogic utilizes an industry leading Contact Center platform, that is certified PCI DSS compliant.
Quality Assurance
At Voicelogic, creating the optimal donor experience on every call is paramount. Our focus on donor experience has allowed our campaigns to have the highest quality and lowest escalation rates in the industry
Training
We follow a multi-faceted training and client overview process to induct our callers into the community that we are representing.
At Voicelogic, creating the optimal donor experience on every call is paramount. Our continuous dedication to stewardship and strengthening long term relationships with donors has allowed our campaigns and callers to have the highest quality and lowest escalation rates in the industry.
NEW DONOR ACQUISITION
We help our clients break into new revenue streams and diversify acquisition sources by converting previously under-utilized lead sources and channels such as:
MONTHLY DONOR UPGRADE
Using Tele-fundraising to perform Monthly donor upgrade programs generates some of the highest ROI of any campaign. Averaging conversion rates from 20-40%, a one-to-one call allows for a personal interaction to spread your mission.
LAPSED DONOR REACTIVATION
We excel at engaging and reactivating long-lapsed donor files to renew support and generate a lower cost-per-acquisition.
LEGACY PROSPECTING
We have extensive experience with Legacy Prospecting TM, primary a survey format that provides the forum to identify donor motivations for supporting and opportunity to highlight the benefits of leaving a gift in will for a charity they are passionate about.
MID-LEVEL GIVING
Voicelogic works with multiple high-value donor segments that require an experienced and mature tone and approach. Appeals are often tailored to donors giving preferences and often directed to major capital campaigns or specific initiatives rather than annual programming.
Key Performance Metrics tracked by Campaign Type & Segment:
You can speak to our campaign specialists about Predictive modeling & Analysis, Workflow automations, Dashboard summaries, Adaptive scripting /QA, and Cross Channel Integration
